Contact Technical Support
For technical inquiries including product and system issues, hardware and software information and more.
Business Market Inquiries
For inquiries regarding our lineup of business products.
If a hardware defect is suspected and it falls within the warranty period of the product, please contact Wacom Customer Care at 81-3-5337-6701. Phone contact is preferred, as email is usually not an efficient method for troubleshooting a hardware problem.
A technician will assist you with diagnostic steps to verify the defect and issue a return merchandise authorization (RMA), along with instructions for returning the product to the designated service center.
Important: Your product must be serviced within the region where it was purchased.
Investor Relations Inquiries
Wacom Co., Ltd.
Sumitomo Fudosan Shinjuku Grand Tower 31F,
8-17-1 Nishi-Shinjuku, Shinjuku-ku,
For IR inquiries regarding clerical procedures for stocks.
Visit Investor Relations