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How do I cancel an order?

Orders placed on the Wacom Store enter the shipping process very quickly. Order cancellations are typically not possible after submitting the order. In some cases, Wacom can attempt to cancel a recently placed order. To initiate this process, please call Customer Support at 1-855-MY-WACOM (699-2266). Please have your order number available. Please note that Wacom cannot guarantee cancellation of an order that has been submitted. In the event of a successfully cancelled order, it may take 24-48 hours for the authorized funds to be made available, though it can depend on the financial institution as to how long it will take for this to be reflected on your account.

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