Information Collection and Use
We collect certain information every time a visitor comes to one of the Websites. This information is used for specific purposes which we list below. The specific types of personal data we collect depend upon your activities on the Website.
Information you provide
We collect the information you provide to us, e.g. in the course of the creation of a Wacom Account, when you share a product review or a comment or when you request a certain Service. Such information may include:
You might be asked to provide additional information when you purchase a certain product or service over one of the Websites. Such information may include:
We use this information for different purposes: Providing our Services, managing the Services, improvement of our products and Services, troubleshooting bugs, improving overall performance of the Website, and performance of purchases including facilitating of respective payments and sending out order confirmations. We may also use this information to communicate with you by sending you technical notices, updates, security alerts and support and administrative messages, respond to your comments, questions and requests and provide customer service and carry out any other purpose for which the information was provided by you (subject to applicable data protection laws).
Information that is automatically collected
Creation of and signing-in to Wacom Account
If you create or log in to a Wacom Account we use your login data (name and password) for the purpose of providing you a personal single-sign on to Services from Wacom and online services by other members of the Wacom Group.
The Wacom Account also provides you the option to use the login data of any of your social network accounts (e.g. as the case may be Facebook, Twitter, Google+) for the purpose of creating or logging into the Wacom Account (social login). In case you use a social login, the operator of the respective social network will also process your data. We are not responsible for these processing activities by the third party social network operator.
If you use the social login feature, we might receive the following personal data from the respective operator of the social network (as far as according to your personal settings those are part of your public social network profile):
We use this data for the purpose of verifying your identity and managing access to your Wacom Account.
International Data Processing
What are cookies?
“Cookies” are small text files that are stored by your web browser on your computer's hard drive. They allow the Websites to store such things as user preferences. The Websites use both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you delete them.
What are the cookies used for?
How to allow/deactivate cookies
Most Internet browsers allow you to block cookies from your browser. If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here: http://www.allaboutcookies.org/ or use the automated disabling tool where available. However, some of the Services will not function well if cookies are disabled. Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we provide a link to its automated disabling tool below.
What type of cookies does Wacom use?
Below we have provided a list of the categories of cookies used on our Websites, and a description of what these cookies do. Some of these cookies are essential to the operation of our Services. Others are not essential, but help us to improve our Website by collecting anonymous user information, or try and improve your experience of our Website by remembering your choices.
We use the following types of cookies:
Strictly necessary cookies – which enable Services you have specifically asked for
We use certain cookies which are essential to the operation of our Websites. For example, these types of cookies enable you to log into secure areas of our Websites, provide the necessary security your visit to our Websites requires, and help ensure the content of the pages you request load quickly. Without these cookies, Services that you have asked for cannot be provided as required.
We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on our Websites as we use these cookies only to provide you with Services that you have requested.
Functionality Cookies – which remember your choices to improve your experience
These cookies allow our Websites to remember choices you make, such as, remembering your preferred language, the type of device you are using, the region you are in and the respective currency and your username or ID of insite commercial Websites (i.e. when purchasing a certain product or service over one of the Websites). The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
As described below, you may disable any of these functional cookies; but if you do so, then various functions of our Websites may be unavailable to you or may not work the way you want them to.
Performance/ analytics Cookies: – which collect anonymous / pseudonymous information about the web pages you visit
These cookies collect information about how visitors use our Websites, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous / pseudonymous. The information gathered is only used to improve how our Websites work.
In particular, our Websites use Google Analytics, a web analytics service provided by Google Inc. ("Google"). The information generated by the Google Analytics cookie about your use of the Website is generally transmitted to and stored on a Google server in the United States. In case of activation of IP anonymization on our Website, Google will, however, truncate your IP address beforehand within the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of Wacom, Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing us with other services relating to Website and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of the Google Analytics cookie by selecting the appropriate settings in your browser; however, please note that if you do so, you may not be able to use the full functionality of the Website. Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the Website (including your IP address) by downloading and installing the browser plug-in available at ( http://tools.google.com/dlpage/gaoptout?hl=en). Google Analytics has been supplemented by the code "gat._anonymizeIp();" in order to ensure anonymized collection of IP addresses ("IP masking").
Our Websites also use Segment.io, a third party analytics service provided by Segment.io, Inc. ("Segment.io") to help understand your use of our Services. Segment.io analyses your use of our Website and/or Service and our relationship with you, so that we can improve our Services. For more information on the privacy practices of Segment.io, please check https://segment.io/privacy. Furthermore, you can prevent Segment.io’s collection and use of data generated by the cookie and related to your use of the website by selecting the appropriate settings in your browser.
Marketing Cookies: – which collect anonymous / pseudonymous information for the purpose of display advertising
On our Websites, we might use remarketing cookies of certain display advertising service providers. These serve the purpose of displaying advertisements to those users of third party websites which have previously visited one of our Websites. For this purpose, we collect the information that a certain user has visited specific sites of our Websites. This information will be linked to a Cookie – a text file which is placed on your device by the display advertising service provider. When you visit other websites, specific advertisements regarding our offers may be displayed to you based on your past visit to our Websites.
We have integrated respective conversion tags on this website. These tags utilize cookies which were placed on your device by the display advertising service provider. When a user clicks on an ad leading to our Website, a temporary cookie is placed on his device. When you complete a certain action on this Website, this cookie will be recognized and a conversion will be recorded.
We neither have influence on which exact data will be collected by these cookies nor do we know the full extent of the data collection. The respective display advertising network provider is solely responsible for the data collection and use of such data. Currently, we use the remarketing services of the following providers:
You can prevent the cookies from being stored by using the relevant setting in your browser software or by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/.
Sharing Data outside of the Wacom group
Wacom does not sell, rent, or share personal data to or with any third party, except if allowed by applicable data protection laws or as described in this privacy statement. We will never give or sell your personal information to be used for the purposes of sending you unsolicited commercial offers (such as spam) from any third party.
Sharing of your personal data for business reasons
We may communicate personal data to third parties as far as required for the arrangement or performance of agreements with you, i.e. when you purchase products or services via our Websites. Possible recipients might be independent software vendors from which you purchase a license or a software service via our Website.
Moreover, we may use third party service providers to offer or facilitate services on our behalf, such as an identity management provider, a payment service provider or an analytics service provider which act as data processors and therefore handle the data on our behalf. Any sharing of your personal data with such third party service providers will be made in accordance with all applicable data protection laws and will be limited to the extent necessary. These third parties are prohibited from using your personal data for their own commercial, promotional or any other purposes than those explicitly instructed for and they have to follow our express instructions and comply with appropriate security measures to protect your personal data. In particular, we will use service providers located in the United States of America to provide analytics services and identity management services.
Sharing of your personal data as required by law
We will disclose personal information when required by law to comply with a current judicial proceeding, a court order or legal process served on us, or as otherwise required by any applicable law, rule or regulation;
Sharing of your personal data during business transitions
In the event Wacom goes through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, and our customers' personal information may be part of the assets transferred, customers will be notified via prominent notice on our Website. If, as a result of the business transition, your personal data will be used in a manner materially different from that stated at the time of collection, you will be notified and – if required by applicable law – asked to provide consent.
Third Party Features
To the extent certain third party website features are available on the Website, the following terms apply. However, we advise you to nevertheless consult the respective privacy policies for detailed information.
Wacom takes reasonable precautions to help protect information about you. However, given the nature of the internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.
When registering for access to a secure area of the site, we will ask you to select a username and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the Service and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence when accessing your computer.
If you have any questions about the security at our site, you can send a message to the webmaster at firstname.lastname@example.org.
Correction, Updating, Deletion of Personal Data
You may modify or remove your account data by logging into your account and accessing your account info. You may remove your account by contacting us by email at email@example.com.
Furthermore, you are entitled to request information about the personal data we store about you at any time. You may also request to correct or update information about yourself at any time. For any such request you may contact us by email at firstname.lastname@example.org.
Changes to this Policy
Last Updated: 8th April 2016