Customer Care Videos

Wacom videos help you get the most out of your Wacom pen tablet or display. Learn more about individual products or explore our library of support videos that help answer our customers' most frequently asked questions.

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At Wacom, we have created a number of videos to help you set up and use your pen tablets and interactive pen displays.  Simply use the search function in the area above by inserting the name of your product or a question or click on the product tabs below to view the video lists. We hope these video sessions help you get started faster.

CINTIQ 24HD

The Cintiq 24HD features a generous 24″ display (1920 x 1200 resolution), a 92% Adobe RGB color gamut, a wide viewing angle, and an adjustable stand for hours of comfortable and productive use.

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CINTIQ 21UX (2nd Gen)

The newly-redesigned Cintiq 21UX incorporates Wacom's most advanced pen technology in a sleek new industrial design. Look for product number DTK-2100.

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INSTALLING CINTIQ 21UX (DTK-2100)

Wacom Customer Care overviews how to get started using the second-generation Cintiq 21UX (DTK-2100). This video includes set up and installation and describes how to install your driver.

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CUSTOMIZING CINTIQ 21UX (DTK-2100)

Wacom Customer Care gives you some tips for how to customize the second-generation Cintiq 21UX (DTK-2100), including setting up your ExpressKeys, Touch Strips, and the buttons on your pen.

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CINTIQ21UX: SETTING UP EXPRESSKEYS AND TOUCH STRIPS

Wacom Customer Care gives you some tips for how to program your Cintiq 21UX ExpressKeys, Touch Strips, and the buttons on your pen.

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CALIBRATING THE CINTIQ 21UX

Wacom Customer Care shows you how to calibrate your Cintiq, refining the orientation of your cursor when it appears on screen in relation to your actual Wacom pen.

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CINTIQ 21UX: CONFIGURING DUAL DISPLAYS WITH MAC

Wacom Customer Care walks you though how to set up a Cintiq as a second display with your Apple computer.

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CINTIQ 12WX

Meet the Cintiq 12WX, Wacom's small and light interactive pen display for working directly on screen.

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CINTIQ 12WX: CONFIGURING DUAL DISPLAYS ON A MAC

Wacom Customer Care shows you how to set up the Cintiq 12WX as a second display with your primary Apple monitor.

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CINTIQ 12WX: CONFIGURING DUAL DISPLAYS ON A PC

Wacom Customer Care shows you how to set up the Cintiq 12WX as a second display with your primary PC monitor.

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CINTIQ 12WX: SETTING UP EXPRESSKEYS & TOUCH STRIPS

Wacom Customer Care shows you how to program your Cintiq 12WX ExpressKeys, Touch Strips, and the buttons on your pen.

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ERGONOMIC COMFORT & CINTIQ

Wacom Customer Care gives you some tips for making sure that your computer environment, including your Cintiq 21UX, is optimized for comfort and ergonomics.

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MIRRORING & CLONING

Wacom Customer Care helps explain why you might want to use a second display in "mirror" or "clone" mode with your primary display to gain more workspace.

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WHY USE DUAL DISPLAYS?

Wacom Customer Care describes why you might want to consider using a second display with your primary monitor. See how two displays can be more beneficial that one.

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TROUBLESHOOTING: NO VIDEO ON CINTIQ

Wacom Customer Care gives you some tips for if you don't see video on your Cintiq 21 display during set up.

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SETTING UP A CINTIQ 21UX

Wacom Customer Care overviews how to get started using your Cintiq 21UX. This video includes set up and describes how to install your driver.

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INTUOS5

Intuos5 delivers a revolutionary new pen tablet experience, combining Wacom's finest pen capabilities with an intuitive multi-touch surface and new productivity features. It's the ideal choice for creative professionals.

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MAPPING INTUOS5 TO YOUR DISPLAY

In this video, learn how to map your Intuos5 pen tablet to your screen or monitor. This helps you match up the placement of the pen (when on the tablet) to where your cursor appears on your display.

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INSTALLING INTUOS5

Learn how to install and get started with your Intuos5 professional pen tablet from Wacom. This covers installation on your Mac or PC with any size tablet.

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INSTALLING INTUOS5 WIRELESS KIT

In this brief video, learn how to install Wacom's Wireless Accessory Kit (sold separately from your tablet) with Intuos5. Follow these step-by-step instructions to find wireless freedom.

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CONFIGURING & CUSTOMIZING INTUOS5

In this video, learn how to configure and personalize your Intuos5 professional pen tablet. Create unique settings for your Touch Ring, ExpressKeys, ExpressView, touch gestures, and the side switch on your pen.

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INTUOS5 RADIAL MENUS

In this video, learn to configure and use the radial menu on your Intuos5 professional pen tablet to access to custom tools and functions.

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NEW FEATURES OF INTUOS5

Intuos5 has several characteristics in terms of productivity that will save you time, as the four key functions of the Touch Ring and ExpressKeys that can be customized to suit your shortcuts and modifiers to your favorite applications. The new display innovative Express View provides a reminder of your ExpressKeys settings on the screen so you can stay focused on your screen and your work.

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INKLING BY WACOM

Wacom introduces Inkling, a new digital sketch pen that captures a digital likeness of your work while you sketch with its ballpoint tip on any sketchbook or standard piece of paper.

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INSTALLING INKLING SKETCH MANAGER (MAC)

This video shows you how to install the Sketch Manager software on a Mac. Sketch Manager is a simple software that comes with your Inkling and is designed to help you prepare your files for distribution or further development in other creative software applications, like Adobe Photoshop and Illustrator or Autodesk Sketchbook Designer.

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INSTALLING INKLING SKETCH MANAGER (PC)

This video shows you how to install the Sketch Manager software on a PC. Sketch Manager is a simple software that comes with your Inkling and is designed to help you prepare your files for distribution or further development in other creative software applications, like Adobe Photoshop and Illustrator or Autodesk Sketchbook Designer.

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SETTING UP INKLING

This video demonstrates how to set up Inkling by positioning the receiver on your notepad or paper and activating the device.

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USING INKLING

This videos gives you some specific tips for using Inking by Wacom.

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CHARGING INKLING

This video demonstrates how to charge Inkling using the carrying case and a standard USB port.

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TRANSFERRING SKETCHES FROM INKLING

This video demonstrates how to transfer your sketches from Inkling to Sketch Manager, where you can prepare your files for distribution or further development in other creative software applications, like Adobe Photoshop and Illustrator or Autodesk Sketchbook Designer.

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REPLACING INKLING PEN CARTRIDGE

This video demonstrates how to replace an Inkling ink cartridge in the tip of the pen.

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BAMBOO CONNECT

Connect in your own unique way! With Bamboo Connect, get all the pen input capabilities you need to personalize your work, mark up and annotate your documents, take notes, and get into the spirit of visual communication.

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BAMBOO CAPTURE

Capture your imagination. A great choice for anyone working on digital images and having fun with photos, Bamboo Capture is one of the most popular choices in the Bamboo line.

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BAMBOO CREATE

Create your world. Here's a Bamboo that is just right for those with artistic interests! With its larger digital canvas, Bamboo Create is great for all types of digital art projects, including sketching, illustrating, and digital painting.

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Using a Tablet With Corel Painter Essentials

Wacom Customer Care shows you how to use your tablet with Corel Painter Essentials to create artwork on your computer and turn digital photos into paintings.

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What is Bamboo With Pen Input?

The Bamboo pen experience by Wacom is a great way to work on your computer. The cordless, battery-free pen gives you an intuitive way to express yourself when navigating, drawing, painting, editing photos, and writing.

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What is Bamboo with Multi-Touch?

Multi-Touch technology by Wacom senses input from more than one finger at a time, making it possible for you to use intuitive multi-finger motions to perform common commands. Bamboo with Multi-Touch provides you with a natural way to work by allowing you to use finger taps and hand gestures to perform simple commands.

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SHOWCASING YOUR IMAGERY USING ZENFOLIO

In this prerecorded, 1-hour webinar, join Wacom and Zenfolio in exploring how you can enhance your images , organize them, and present them by creating your very own portfolio website using Zenfolio.

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NIK COLOR EFEX PRO & WACOM TABLETS

In this 1-hour prerecorded webinar, join Wacom Application Specialist and fellow shooter, Wes Maggio as he discusses and demonstrates some of his favorite effects, and the finer points of applying them with a Wacom pen tablet.

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BAMBOO TABLET: QUICK START GUIDE

In this pre-recorded webinar, get the most out of your new Bamboo pen tablet by tuning in to this quick-start guide. In this webinar you will get an in-depth look at Bamboo's key features; how to set up the tablet for optimal use and some down and dirty tips and tricks in the key apps that accompany the tablet.

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QUICK START TO WACOM TABLETS

In this pre-recorded webinar, join us in learning tips and techniques for getting started with Wacom tablets.

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PAINTING THE BIG PICTURE WITH JEREMY SUTTON

In this pre-recorded, 1-hour webinar, join Corel Painter Master, Jeremy Sutton as he shares his holistic approach to digital painting. Jeremy has a unique style that enables him to explore and be expressive as he continuously works across the whole composition, always keeping the big picture, i.e. the whole, in mind as he paints. In this webinar, you will watch Jeremy's canvas and witness first hand, his technique and method as he paints.

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CARTOONING TIPS & TECHNIQUES IN PHOTOSHOP

In this pre-recorded webinar, join Wacom and Patrick LaMontagne, winner of the Photoshop World Guru Awards for both Illustration and Best in Show, for tips on cartooning with a Wacom pen tablet.

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USING A TABLET FOR IMAGE ENHANCEMENT

This pre-recorded webinar, join Wacom Application Specialist, Wes Maggio in exploring how a pen tablet works and how to use it to enhance your photos with creative software applications. This webinar was recorded as a special promotion for the 35th Annual Hunt's Demo and Sales Event.

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DIGITAL SCRAPBOOKERS TOOLKIT

In this pre-recorded webinar, join professional scrapbooker, Renee Pearson, in learning more about digital scrapbook techniques using the Wacom pen with common creative software. Renee will demonstrate methods and techniques for piecing together history that are difficult to achieve with a mouse, but are a cinch with the pen.

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COREL PAINTER 12 - ALL ABOUT BRUSHES

In this pre-recorded webinar, artist, author and educator Jeremy Sutton gives you a tour of Corel's vast brush collection, including his favorites. Jeremy will demonstrate how he gets a wide range of marks from each brush, and show you some artwork-case studies where he may use each type of brush.

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USING A PEN FOR ANIMATION IN MAYA

In this pre-recorded webinar, join Derek "Oz" Osborne as he discusses and demonstrates using a Wacom pen for animation in Maya.

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PEN TABLET & PHOTOSHOP TIPS WITH DAVE CROSS

In this pre-recorded webinar, join us with Dave Cross, celebrated Photoshop trainer, author, speaker and photographer.

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THE HYPERCREATIVE METHOD

In this pre-recorded webinar, join Ali Sabet (character designer, illustrator, and brand identity specialist) and the team at Wacom in discussing how you can use the Hypercreative Method with Wacom tablets.

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ILLUSTRATION TECHNIQUES IN PHOTOSHOP

In this pre-recorded webinar, join Wacom and Patrick LaMontagne, winner of the Photoshop World Guru Awards for both Illustration and Best in Show, for an hour of illustrative fun!

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TABLET TIPS FOR PHOTOSHOP

In this pre-recorded webinar, learn essential tips and techniques that pros use to retouch and finish digital images. Using Wacom's Intuos4 pen tablet, explore ways to enhance your photographic tools with a pressure sensitive pen!

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NIK COLOR EFEX PRO & WACOM TABLETS

In this pre-recorded webinar, join Josh Haftel from Nik Software, as he discusses and demonstrates his favorite photographic effects, and why applying them with a Wacom pen tablet is so essential.

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USING INTUOS4 WITH ADOBE LIGHTROOM

In this pre-recorded webinar, learn key features of Wacom's Intuos4 pen tablet and Adobe® Lightroom, as they are presented in a complete photographic workflow. Combine Lightroom's intuitive settings with a tablet to make photo editing and retouching a cinch.

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CAFFEINE FOR YOUR DESIGN WORKFLOW

In this pre-recorded webinar, GDUSA and Wacom team up to present how to get more out of your software by adding a pen tablet to your graphic design workflow. Using applications like Adobe® Photoshop and Autodesk® Sketchbook Pro, we share tips and techniques for increasing productivity and demonstrate how to use pressure-sensitive tools to enhance, retouch, and prepare digital images.

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