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Wacom Knowledge Base

Q. My tablet was working for a while, then it stopped working. Now it moves like a mouse not a tablet. What do I do?

A. The driver process has been interrupted or halted for some reason. A simple reboot should remedy the problem. If this is a recurring problem you may have a damaged preference file.

For a Windows computer do the following:

  1. click on Start > Search (or find) > All Files and Folders
  2. Type "tablet.dat" (no quotes) in the Search for Files and Folders field
  3. Change the Look In Field to Local Hard drives and click search
  4. Select the tablet.dat file in the Search Results Window and delete it by pressing the delete key on the keyboard.
  5. Restart the computer.
For Macintosh Computer using OS 9 do the following:
  1. Open the Mac HD
  2. Open the System folder
  3. Open the preferences folder
  4. Open the Tablet Folder
  5. Trash the tablet preferences.
  6. Restart the computer.
NOTE: When restarting with a Serial tablet you will see a dialog box asking what tablet you have. Select Serial when prompted, then Search for the correct serial port.

For Mac OS X system do the following:

For a single user, delete the tablet preferences by first choosing your HOME folder from the GO menu. Then open your home LIBRARY folder. Within your home LIBRARY folder, open the PREFERENCES folder and delete the COM.WACOM.TABLETPREFERENCES file. Log out, then log back in. When the tablet driver loads it will create a new preference file using factory default settings.

For multiple users, delete all tablet preferences by first opening the main APPLICATIONS folder. Then open the TABLET folder and run the REMOVE TABLET utility. When the utility starts, click on the REMOVE ALL PREFERENCE FILES button. Log out, then log back in. When the tablet driver loads, it will create new preference files using factory default settings.

NOTE: Do not manually remove the WACOM TABLET.PREFPANE file from the main LIBRARY PREFERENCE PANES folder. This file is only to be removed when uninstalling the table driver, and then only when using the REMOVE TABLET utility.

ID: 237
Applies to these operating systems:   Windows 95/98, Windows NT, Windows 2000, Windows XP, Windows ME, Mac, Mac OS X,

Applies to these tablet models:   PenPartner, ArtPad, Graphire, Graphire2, Graphire3, ArtZ, Intuos, Intuos2, Intuos3, Cintiq 18SX, Cintiq 17SX, Cintiq 21UX, PL Series,
 


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