Wacom Knowledge Base Questions and Answers


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Wacom Knowledge Base

Q.	My tablet worked fine when I installed it into OS 10.2.7 or 8 but when I restarted it didn't work anymore. What happened?
A.	There may be a problem in the kext.cache file that is preventing the tablet from working. The following steps will correct the problem: Uplug tablet from USB port Uninstall driver using remove tablet script Go into hard drive: system: and highlight library folder Command+I keystroke gets info on the folder Go to ownership/permissions select it and unlock it Change owner from system to yourself (users name) Lock it back up. You will need to enter your admin password Go into library folder and delete: extensions.kextcache and extensions.mkext Empty trash Highlight library folder Command+I for get info Go to ownership/permissions and unlock. Change back to system Lock it again. Close window and restart computer After system is ready. Plug in tablet Install tablet driver and test the tablet. It should work normally when you restart as well.
	ID: 242
Applies to these operating systems: Mac OS X,
Applies to these tablet models: PenPartner, Graphire, Graphire2, Graphire3, Intuos, Intuos2, Cintiq 15X, Cintiq 18SX, PL Series,

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