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Wacom Knowledge Base

Q. Why doesn't my tablet work after upgrading to Mac OSX Leopard 10.5?

A. Operating system upgrades often require uninstalling and reinstalling the tablet driver to accommodate changes made during upgrade.
If the tablet does not respond after upgrading to OSX 10.5, uninstall the current driver using the steps noted below. Download the latest tablet driver version available for your tablet model and install it. Drivers are available at this link.
http://www.wacom.com/productsupport
Steps to uninstall the tablet driver:
  1. Select the Go menu and Applications
  2. Open the Tablet or Wacom folder and Remove Tablet
  3. Click on Remove Tablet Software option at the bottom right of the pane.
  4. Enter your password and click OK. A confirmation of removal will display when complete and you are now ready to do the reinstallation.
If the tablet is still not responding try the following:

Remove the current driver, run permissions repair, restart and reinstall the most recent driver.
Follow the steps above to remove the driver then follow the steps below to repair permissions:

  1. Select the Go Menu / Utilities / Disk Utility
  2. Select First Aid and the disk you wish to repair then click on Repair Disk Permissions
  3. Enter your system password when indicated and the repair will begin. This may take a few minutes depending on the size of the drive.
  4. When complete close Disk Utility and restart your system.
ID: 335
Applies to these operating systems:   Mac OS X,

Applies to these tablet models:   Graphire, Graphire2, Graphire3, Graphire4, Graphire Bluetooth, Bamboo, Intuos, Intuos2, Intuos3, Cintiq 18SX, Cintiq 17SX, Cintiq 21UX,
 


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