For technical inquiries including product and system issues, hardware and software information and more.
For general and sales inquiries including product and warranty information, billing, orders and returns and more.
For corporate or enterprise sales inquiries involving 10 or more units.
For inquiries regarding our lineup of business products.
For inquiries regarding our lineup of education solutions.
If a hardware defect is suspected and it falls within the warranty period of the product, please contact Wacom Customer Care at 1-855-MY-WACOM (699-2266). Phone contact is preferred, as email is usually not an efficient method for troubleshooting a hardware problem.
A technician will assist you with diagnostic steps to verify the defect and issue a return merchandise authorization (RMA), along with instructions for returning the product to the designated service center.
Important: Your product must be serviced within the region where it was purchased.
For product defects, please complete the following form for our Quality Assurance and Engineering teams to assess the problem. If you're unsure of the problem, please contact our Technical support team instead.
Wacom Co., Ltd.
Sumitomo Fudosan Shinjuku Grand Tower 31F,
8-17-1 Nishi-Shinjuku, Shinjuku-ku,
For IR inquiries regarding clerical procedures for stocks.