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CUSTOMER CARE MISSION STATEMENT

People First! The Wacom Customer Care Center is dedicated to providing an excellent human experience in all areas of customer care. We will persevere to find a successful resolution. As our customer, you are the focus. Resolving whatever issues brought you to our Customer Care center is our mission.


We welcome you to either phone or email us. We make our best effort to respond to your email within 48 hours.


To expedite your service request, please take a moment and register your product.

CUSTOMER CARE
CENTER HOURS

7:30am to 5pm
Mon. - Thurs. (Pacific Time) 8:30am to 5pm
Fri. (Pacific Time)
800-922-6613
360-896-9833

Help Videos

Email Us

CUSTOMER SALES SUPPORT

For pre- or post-sale inquiries, including:

  • general tablet information
  • general warranty information
  • stock availability
  • orders and returns
  • billing questions
  • accessory information
Sales Support

TECHNICAL SUPPORT

For technical inquiries, including:

  • product and system issues
  • hardware and software instruction
  • repair diagnosis, scheduling and info.
  • help with bundled software
  • installation or operation assistance
  • parts inquiries for warranty products (cables, adapters, etc)
Technical Support

Driver Download

Not sure what model your Wacom tablet is?


Knowledge Base

Use this feature to search the entire Knowledge Base. Enter the words or phases you would like to search, or leave the keyword field blank and just select your tablet model and operating system.

Register

Thank you for your purchase of a Wacom product. Please take a moment and register your product to initiate your warranty.

Register Now