Support your way

Contact Support

Is your pen or touch function no longer working on Mac OS 10.14?
If so, follow the steps listed here to resolve this issue.

Phone Support Hotlines

United States

1-855-699-2266

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Canada

1-855-699-2266

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Mexico

1-800-681-1831

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Peru

0800-55594

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Colombia

01-800-913-1505

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Guatemala

502-227-86366

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Chile

800-914-118

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Argentina

0800-333-0108

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Panama

800-0155

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Ecuador

1-800-000-230

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Brazil

0-800-591-7022

We are sorry, but the call center is currently closed. Please call back after 6:00 AM.

Support Hotlines

Australia

1300 2 WACOM
(1300 292 266)

We are currently available to take your call.

China (Mandarin)

+86 400 810 5460

The call center is currently very busy. Please try again at 18:00.

Hong Kong and Macao (English & Cantonese)

+85 2 2573 1988

The call center is currently experiencing very high demand. Please try again at 9:00 when it should be less busy.

India (English)

000 800 100 4159

The call center is currently very busy. Please try again at 9:00.

Indonesia (Mandarin)

007 803 011 0451

We are currently available to take your call.

Japan (Japanese Technical Post-Sales)

+81 3 5337 6701
+81 5 7005 6000

The call center is currently very busy. Please try again at 9:00.

Japan (Japanese Pre-Sales)

+81 1 2005 6814

The call center is currently very busy. Please try again at 18:00.

Korea (Korean)

080 800 1231

The call center is currently very busy. Please try again at 9:00.

Malaysia (English)

1800 815 612

The call center is currently very busy. Please try again at 9:00.

New Zealand (English)

0800 4 WACOM
(0800 492 266)

The call center is currently experiencing very high demand. Please try again at 11:00 when it should be less busy.

Philippines (English)

1800 1110 1922

We are currently available to take your call.

Singapore (English & Mandarin)

1800 22 WACOM
(1800 22 922 66)

The call center is currently very busy. Please try again at 9:00.

Taiwan (English & Taiwanese)

0800 500 128

The call center is currently very busy. Please try again at 9:00.

Thailand (English)

00 1800 12 066 6407

The call center is currently very busy. Please try again at 8:00.

Vietnam (English)

1201 1339

We are currently available to take your call.

Europe Region Hotlines

Austria

+43 1 790 825 550

The call center is currently very busy. Please try again at 12:00.

Belgium

+32 2 275 06 91

We are currently available to take your call.

France

+33 1 7020 0070

We are currently available to take your call.

Germany

+49 69 66 30 82 00

The call center is currently very busy. Please try again at 16:00.

Italy

+39 02 4528 7050

We are currently available to take your call.

Others

+44 207 949 0392
+49 6966404393

The call center is currently experiencing very high demand. Please try again at 11:00 when it should be less busy.

Russia

+7 4992722061

We are sorry, but the call center is currently closed. Please call back after 11:00.

Spain

+34 91 787 0346

We are currently available to take your call.

Switzerland

+41 44 212 2818

The call center is currently very busy. Please try again at 12:00.

United Kingdom

+44 207 744 08 31

We are currently available to take your call.

Online Support Request

Country/Region*
Topic*
Question*
First Name*
Last Name*
Company
Phone
Email*
Language*
Product*
Operating system*
For help finding your model number and serial number, click here
Model number*
Tablet serial number*
Order number
Message* Reason for return*
  1. Wacom
  2. Support
  3. Contact support
Back to top
A+ A-