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Helpful information

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Dispute resolution for consumer disputes:

1. ** Online Dispute Resolution:

Information about Online Dispute Resolution: The European Commission operates an internet platform for the Online Dispute Resolution (“ODR-platform”). The ORD-platform serves as contact point for out-of-court resolutions of disputes concerning contractual obligations stemming from online sales or service contracts. You will find the ORD-platform at http://ec.europa.eu/consumers/odr. 

1. ** Alternative Dispute Resolution:

We always aim to settle our contractual disputes with customers directly and on a consensual basis. We are neither obliged nor willing to participate in a dispute resolution procedure with a dispute resolution body.