What is the shipping policy for the Wacom Store?
Wacom uses several methods for shipping product. We recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from either our Vancouver, WA or Memphis, TN warehouse.
All orders are subject to a one to four day processing period before shipping; therefore, when selecting your shipping preference, add up to four days to the delivery period indicated. Wacom uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd day delivery.
Currently we are only able to accept orders and shipments within the United States, including APOs and FPOs, and we do not ship internationally.
Unless we state otherwise, risk of loss or damage to a product passes to you upon delivery of the product to the shipper which delivers the product to your specified delivery location.
USPS Mail Innovations:
This method is generally better for packages under one pound with flexible delivery periods (typically allow between 10 – 15 days from shipment for delivery). US Postal Service shipments can ship to United States APO, FPO or PO Box addresses for packages under one pound.
- There is a $5.00 flat fee per order for this service.
This method is generally better for packages over one pound with flexible delivery periods (typically allow between 5 – 7 days from shipment for delivery). Orders can be tracked from our warehouse to your front door.
- Orders over one pound and/or under $50 in value have a flat rate shipping fee of $10.00.
- Orders over $50 in value qualify for free ground shipping. Saturday and Sunday deliveries are not available via free UPS ground shipping option.
UPS 2nd Day Air*:
This method is generally better for time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.
- Current carrier rates apply.
- Orders should arrive two days after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.
UPS Next Day Air Saver*:
This method is generally better for highly time-sensitive deliveries. Orders can be tracked from our warehouse to your front door.
- Current carrier rates apply.
- Orders should arrive the day after your order is processed and shipped from the warehouse. Note that weekends and holidays may delay shipping.
**UPS orders require a physical address and cannot be shipped to APO, FPO or PO Box addresses.
How to Expedite Shipping Your Order
Avoid delivery delays by including your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.
We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.
If your order is returned to Wacom as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Care to resolve your payment issue at 1-855-MY-WACOM (699-2266).
Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.
Order Processing by Wacom
Our warehouse processes orders Monday through Friday, excluding holidays.
State Sales Tax
You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of merchandise. We collect sales taxes on orders sold by us and shipped to locations in California, Colorado, New York, North Carolina, Pennsylvania, Tennessee, Texas, and Washington, unless the purchase is exempt from such taxes. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Please note that we do not collect sales or use taxes on merchandise shipped to states other than those identified above. You may owe use tax or have additional tax requirements with respect to merchandise shipped to such other states.
If you are tax exempt and shipping to CA, CO, NY, NC, PA, TN, TX or WA, please call Customer Care at 1-855-MY-WACOM (699-2266) to place your tax exempt order.
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.