There seems to be a problem with my product, how do I get it serviced?
If you are having trouble with a Wacom product, and you feel that it is not working properly, please contact Wacom Customer Support at 1-855-MY-WACOM (699-2266), or online at Wacom Customer Support, so that we can help.
It is helpful to have the following information handy, to expedite service:
- Product model number and serial number
- Operating System being used
- Any error messages associated with the issue
- Steps to reproduce the behavior (if applicable)
- Steps taken thus far to attempt to solve the problem
If a repair or exchange may be necessary, we may request a copy of the products proof of purchase, to validate the warranty of the product.