There seems to be a problem with my product, how do I get it serviced?

If you are having trouble with a Wacom product, and you feel that it is not working properly, please contact Wacom Customer Support at 1-855-MY-WACOM (699-2266), or online at Wacom Customer Support, so that we can help.

It is helpful to have the following information handy, to expedite service:

  • Product model number and serial number
  • Operating System being used
  • Any error messages associated with the issue
  • Steps to reproduce the behavior (if applicable)
  • Steps taken thus far to attempt to solve the problem

If a repair or exchange may be necessary, we may request a copy of the products proof of purchase, to validate the warranty of the product.

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