I have been issued a 'ZRAS' RMA, what does this mean?
If you have been issued an RMA that begins with ‘ZRAS’, then this means that Wacom will be repairing your product once it has been shipped to the designated service center. You should have received an automated email once the Customer Support team completed setting up your RMA, which contains the address to send your product to, as well as the RMA number to display on the package.
It is important to display the RMA number on clearly on the package, so that our repair team can quickly identify it, and begin processing.
If a product is under warranty, the return shipping is covered by Wacom within North America. Pricing for products serviced outside of warranty include return shipping. The customer is responsible for the shipping fees to ship the product to Wacom.
The repair team is currently quoting 10-15 business days for turnaround on repair, excluding weekends and holidays. If the team has any questions or concerns regarding your repair, they will contact you directly at the contact information on file. Once the repaired item is in transit to back to you, an automated email from UPS will be sent with the tracking information. If you have questions regarding a product that is being sent for repair, please feel free to contact Wacom Customer Support at 1-855-MY-WACOM (699-2266), or online at Wacom Customer Support.