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Privacy Policy

We are going to update our current Privacy Policy and Cookie Notice to make it easier to understand what information we collect, and why we collect it.

Privacy Policy for the online services provided by Wacom Technology Corporation

This Privacy Policy explains how information about you is collected, processed, used and shared by Wacom Technology Corporation, 1455 NW Irving St, Portland, OR 97209, USA (“Wacom,” “we,” or “us”) as data controller when you use the online services provided by us including those available under https://us-store.wacom.com and https://us-marketplace.wacom.com (the “Websites”).

At Wacom we take your privacy and our responsibility to protect your personal data seriously. As used in this Privacy Policy “personal data” means any information – either alone or in combination with other information we can access – that relates to you as an identified or identifiable individual. We respect your right to privacy and will only process your personal data in accordance with applicable data protection and privacy laws. This Privacy Policy applies to information we collect when you use one of our Websites and online products and services available via the Websites or when you otherwise interact with us via the Websites (collectively the “Services”).

1. Information Collection and Use

We collect certain information every time a visitor comes to one of the Websites. This information is used for specific purposes which we list below. The specific types of personal data we collect depend upon your activities on the Website.

1.1 Information you provide

We collect the information you provide to us, e.g. in the course of the creation of a Wacom Account, when you share a product review or a comment or when you request a certain Service. Such information may include:

  • First Name
  • Last Name
  • Password
  • Email
  • Address
  • Phone number
  • Town / City
  • State / Province
  • Postal Code
  • Country
  • Language
  • Customer type (private or business)
  • Company / Organisation
  • Department
  • Product reviews or comments
  • Requests you sent to us
  • Files you save or upload

    You might be asked to provide additional information when you purchase a certain product or service over one of the Websites. Such information may include:

  • Delivery address
  • Payment information
  • VAT ID

    We use this information for different purposes: Providing our Services, managing the Services, improvement of our products and Services, troubleshooting bugs, improving overall performance of the Website, and performance of purchases including facilitating of respective payments and sending out order confirmations. We may also use this information to communicate with you by sending you technical notices, updates, security alerts and support and administrative messages, respond to your comments, questions and requests and provide customer service and carry out any other purpose for which the information was provided by you (subject to applicable data protection laws).

1.2 Information that is automatically collected

When you use one of the Websites, we may automatically collect certain information as described below for purposes such as improvement of our products and Services, troubleshooting bugs, providing the services, managing the Services and improving overall performance of the Services. Such information includes profile information, aggregate user data, preferences, technical session information, browser type, information about your computer, hardware, software, the pages you viewed on the Website and the dates and times of your visit. Collection of this type of information occurs inter alia by means of cookies; therefore, for more detailed information, please see the following information provided in the section on our use of cookies.

1.3 Creation of and signing-in to Wacom Account

If you create or log in to a Wacom Account we use your login data (name and password) for the purpose of providing you a personal single-sign on to Services from Wacom and online services by other members of the Wacom Group.

The Wacom Account also provides you the option to use the login data of any of your social network accounts (e.g. as the case may be Facebook, Twitter, Google+) for the purpose of creating or logging into the Wacom Account (social login). In case you use a social login, the operator of the respective social network will also process your data. We are not responsible for these processing activities by the third party social network operator.

If you use the social login feature, we might receive the following personal data from the respective operator of the social network (as far as according to your personal settings those are part of your public social network profile):

  • name
  • email


We use this data for the purpose of verifying your identity and managing access to your Wacom Account.


2. International Data Processing

Please note that we are a company which is located in the USA but which operates globally and is part of the Wacom group of companies, the members of which are specified here (“Wacom Group”). With respect to certain parts of the Services, a co-operation between different members of the Wacom Group is established (in particular a single-sign-on procedure to the Wacom Account spanning various online services). As a consequence, certain data are shared within the Wacom Group. Without your explicit consent, such sharing of data only occurs to the extent permitted by applicable law, e.g. as far as required for the performance of the Services you are using. Therefore, personal data relating to you might be processed outside of your local jurisdiction. In particular, some of your data might be stored in EU and/or Japan. However, any transfer or storage of your personal data to a location outside of the USA will continue to be in compliance with all applicable data protection laws and this Privacy Policy. In particular, insofar as we are bound by applicable law, we will take appropriate safeguards to ensure adequate protection of the data.


3. Cookies

We use cookies, a standard Internet technology that allows us to store and retrieve login and other usage information for every user of our system.

3.1 What are cookies?

“Cookies” are small text files that are stored by your web browser on your computer's hard drive. They allow the Websites to store such things as user preferences. The Websites use both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiration date far into the future and thus stay in your browser until they expire, or until you delete them.


3.2 What are the cookies used for?

Cookies are useful because they help make your Website experience more enjoyable. They allow us to recognise your device (e.g. your laptop or mobile device) so that your experience of our Websites can be tailored to your device. Cookies do not typically identify you as an individual, just the device you are using. We use cookies to save information such as passwords and preferences so you don’t have to re-enter it each time you visit our Website, to deliver content tailored to your interests and to optimise the performance of our Website. The information connected with the cookie can also be visitors' preferences and to record session information, such as pages visited, interactions with website features, time spent on our Website and language preference.


3.3 How to allow/deactivate cookies

Most Internet browsers allow you to block cookies from your browser. If you do not agree to the use of these cookies please disable them by following the instructions for your browser set out here: http://www.allaboutcookies.org/ or use the automated disabling tool where available. However, some of the Services will not function well if cookies are disabled. Where the organisation setting the cookie provides an automated disabling tool in respect of its cookie(s) we provide a link to its automated disabling tool below.


3.4 What type of cookies does Wacom use?

Below we have provided a list of the categories of cookies used on our Websites, and a description of what these cookies do. Some of these cookies are essential to the operation of our Services. Others are not essential, but help us to improve our Website by collecting anonymous user information, or try and improve your experience of our Website by remembering your choices.

We use the following types of cookies:

Strictly necessary cookies – which enable Services you have specifically asked for

We use certain cookies which are essential to the operation of our Websites. For example, these types of cookies enable you to log into secure areas of our Websites, provide the necessary security your visit to our Websites requires, and help ensure the content of the pages you request load quickly. Without these cookies, Services that you have asked for cannot be provided as required. 

We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on our Websites as we use these cookies only to provide you with Services that you have requested.

Functionality Cookies- – which remember your choices to improve your experience

These cookies allow our Websites to remember choices you make, such as, remembering your preferred language, the type of device you are using, the region you are in and the respective currency and your username or ID of insite commercial Websites (i.e. when purchasing a certain product or service over one of the Websites). The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

As described below, you may disable any of these functional cookies; but if you do so, then various functions of our Websites may be unavailable to you or may not work the way you want them to.

Performance/ analytics Cookies: – which collect anonymous / pseudonymous information about the web pages you visit

These cookies collect information about how visitors use our Websites, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous / pseudonymous. The information gathered is only used to improve how our Websites work. 

In particular, our Websites use Google Analytics, a web analytics service provided by Google Inc. ("Google"). The information generated by the Google Analytics cookie about your use of the Website is generally transmitted to and stored on a Google server in the United States. In case of activation of IP anonymization on our Website, Google will, however, truncate your IP address beforehand within the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and truncated there. On behalf of Wacom, Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing us with other services relating to Website and internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of the Google Analytics cookie by selecting the appropriate settings in your browser; however, please note that if you do so, you may not be able to use the full functionality of the Website. Furthermore, you can prevent Google’s collection and use of data generated by the cookie and related to your use of the Website (including your IP address) by downloading and installing the browser plug-in available at (http://tools.google.com/dlpage/gaoptout?hl=en). Google Analytics has been supplemented by the code "gat._anonymizeIp();" in order to ensure anonymized collection of IP addresses ("IP masking").

Our Websites also use Crazyegg, an analytics service provided by Crazy Egg, Inc. ("CrazyEgg") that helps improve websites by tracking how users interact and engage. Usage information is stored by Crazyegg and is subject to their privacy policy. You can view their privacy policy at https://www.crazyegg.com/privacy. Furthermore, you can prevent CrazyEgg’s collection and use of data generated by the cookie and related to your use of the website by using the CrazyEgg Opt-out.

Our Websites also use Segment.io, a third party analytics service provided by Segment.io, Inc. ("Segment.io") to help understand your use of our Services. Segment.io analyses your use of our Website and/or Service and our relationship with you, so that we can improve our Services. For more information on the privacy practices of Segment.io, please check https://segment.io/privacy. Furthermore, you can prevent Segment.io’s collection and use of data generated by the cookie and related to your use of the website by selecting the appropriate settings in your browser.

Marketing Cookies: – which collect anonymous / pseudonymous information for the purpose of display advertising

On our Websites, we might use remarketing cookies of certain display advertising service providers. These serve the purpose of displaying advertisements to those users of third party websites which have previously visited one of our Websites. For this purpose, we collect the information that a certain user has visited specific sites of our Websites. This information will be linked to a Cookie – a text file which is placed on your device by the display advertising service provider. When you visit other websites, specific advertisements regarding our offers may be displayed to you based on your past visit to our Websites.

We have integrated respective conversion tags on this website. These tags utilize cookies which were placed on your device by the display advertising service provider. When a user clicks on an ad leading to our Website, a temporary cookie is placed on his device. When you complete a certain action on this Website, this cookie will be recognized and a conversion will be recorded.

We neither have influence on which exact data will be collected by these cookies nor do we know the full extent of the data collection. The respective display advertising network provider is solely responsible for the data collection and use of such data. Currently, we use the remarketing services of the following providers:


You can prevent the cookies from being stored by using the relevant setting in your browser software or by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/.


4. Sharing Data outside of the Wacom group

Wacom does not sell, rent, or share personal data to or with any third party, except if allowed by applicable data protection laws or as described in this privacy statement. We will never give or sell your personal information to be used for the purposes of sending you unsolicited commercial offers (such as spam) from any third party.

Sharing of your personal data for business reasons

We may communicate personal data to third parties as far as required for the arrangement or performance of agreements with you, i.e. when you purchase products or services via our Websites. Possible recipients might be independent software vendors from which you purchase a license or a software service via our Website.

Moreover, we may use third party service providers to offer or facilitate services on our behalf, such as an identity management provider, a payment service provider or an analytics service provider which act as data processors and therefore handle the data on our behalf. Any sharing of your personal data with such third party service providers will be made in accordance with all applicable data protection laws and will be limited to the extent necessary. These third parties are prohibited from using your personal data for their own commercial, promotional or any other purposes than those explicitly instructed for and they have to follow our express instructions and comply with appropriate security measures to protect your personal data. In particular, we will use service providers located in the United States of America to provide analytics services and identity management services.

Sharing of your personal data as required by law

We will disclose personal information when required by law to comply with a current judicial proceeding, a court order or legal process served on us, or as otherwise required by any applicable law, rule or regulation;

Sharing of your personal data during business transitions

In the event Wacom goes through a business transition, such as a merger, acquisition by another company, or sale of a portion of its assets, and our customers' personal information may be part of the assets transferred, customers will be notified via prominent notice on our Website. If, as a result of the business transition, your personal data will be used in a manner materially different from that stated at the time of collection, you will be notified and – if required by applicable law – asked to provide consent.

5. Third Party Features

The Websites may contain links to or features from other websites. This Privacy Policy covers the data handling practices by Wacom, and does not cover the data handling practices of third party websites or features. Wacom is not responsible for the privacy policies and/or practices of third parties. When linking to another site or using a third party service, you should read the privacy policy on that site or for that service.

To the extent certain third party website features are available on the Website, the following terms apply. However, we advise you to nevertheless consult the respective privacy policies for detailed information.

5.1 Twitter

We may use a Twitter widget (provided by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA) to enable users to easily share content found on the Website by sending a Tweet via their Twitter Account. By using this widget, the webpages you viewed will be connected with your Twitter account and disclosed to other users. This includes the sharing of certain information with Twitter. Please note that a data transfer is triggered already when you visit our Website, irrespective whether you interact with the plug-in. If you visit our Website whilst signed into your Twitter user account, information concerning your visit will be transferred to Twitter and Twitter can assign your visit to our Website to your user account. Please see Twitter's privacy policy: https://twitter.com/privacy for more information on the type of information tracked by Twitter via this feature - in particular, the section titled "Widget Data", and your respective control rights.


6. Link

Our Websites contain links to other sites. Wacom is not responsible for the privacy practices or content of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected on the Websites by Wacom.

7. Security

Wacom takes reasonable precautions to help protect information about you. However, given the nature of the internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information.

When registering for access to a secure area of the site, we will ask you to select a username and password. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the Service and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence when accessing your computer.

If you have any questions about the security at our site, you can send a message to the webmaster at privacy-wtc@wacom.com.

8. Correction, Updating, Deletion of Personal Data

You may modify or remove your account data by logging into your account and accessing your account info. You may remove your account by contacting us by email at privacy-wtc@wacom.com.
Furthermore, you are entitled to request information about the personal data we store about you at any time. You may also request to correct or update information about yourself at any time. For any such request you may contact us by email at privacy-wtc@wacom.com.

9. Changes to this Policy

We will post any modifications or changes to the Privacy Policy on the Website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by email or by means of a notice on the Website prior to the changes taking effect.

Last Updated: March 2018

Wacom Technology Corporation
1455 NW Irving St, 
Portland, OR 97209. 
6am-6pm Mon-Fri (PST)


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