ワコムサポート

お問い合わせフォーム

以下のOSをご利用の場合、ペンタブレットを正しく動作させるためにmacOSのセキュリティ設定で変更を加える必要があります。まず以下のFAQをお試しいただき、設定の再確認をしていただけますようにお願いたします。

macOS 11 Big Surをご利用の場合

https://www.wacom.com/ja-jp/support?guideId=151-678

macOS 10.15 Catalinaをご利用の場合

https://www.wacom.com/ja-jp/support?guideId=015-921

ワコム製品に関するご相談やご質問はこちらのお問い合わせフォームから承っております。 弊社営業時間内に、3営業日を目処に、順次回答させていただきます。 弊社休業日のお問い合わせには、翌営業日以降に順次回答いたします。

受け付け順で回答させていただきますので、回答に多少お時間がかかる場合があります。 あらかじめご了承いただきますようよろしくお願いいたします。 なお、製品ご購入後のお問い合わせについては、[お問い合わせ内容]欄に 購入日、購入店、現象発生日、トラブルの内容、すでにお試し頂いた内容などを できるだけ詳しくご入力頂けますと対応がスムーズになります。

以下のお問い合わせフォームで、「国」からJapanを選択し必要事項を入力してください。

製品ご購入前のお問い合わせ:
0120-056-814(9:00-12:00、13:00-18:00、土日祝除く)
製品ご購入後のお問い合わせ:
03-5337-6701、0570-05-6000(平日9:00-20:00、土祝10:00-18:00)

※特段の事情がある場合、営業時間の短縮などさせて頂く場合があります。あらかじめご了承ください。

Phone Support Hotlines

United States

1-855-699-2266

The call center is currently experiencing very high demand. Please try again at 2:00 PM PST when it should be less busy.

Canada

1-855-699-2266

The call center is currently experiencing very high demand. Please try again at 2:00 PM PST when it should be less busy.

Mexico

1-800-681-1831

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Peru

0800-55594

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Colombia

8-01800-913-1505

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Guatemala

502-227-86366

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Chile

800-914-118

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Argentina

0800-333-0108

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Panama

800-0155

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Ecuador

1-800-000-230

The call center is currently experiencing very high demand. Please try again at 1:00 PM PST when it should be less busy.

Brazil

0-800-591-7022

The call center is currently very busy. Please try again at 1:00 PM PST.

Support Hotlines

Japan (Japanese Pre-Sales)

+81 1 2005 6814

We are sorry, but the call center is currently closed. Please call back after 9:00.

Japan (Japanese Technical Post-Sales)

+81 3 5337 6701
+81 5 7005 6000

We are sorry, but the call center is currently closed. Please call back after 9:00.

Support Hotlines

Australia

1300 2 WACOM (1300 292 266)

We apologize but the call center is currently closed. Please try again on the next business day.

Indonesia

007 803 321 8419

We apologize but the call center is currently closed. Please try again on the next business day.

Malaysia

1800 812 545

We apologize but the call center is currently closed. Please try again on the next business day.

New Zealand

0800 4 WACOM (0800 492 266)

We apologize but the call center is currently closed. Please try again on the next business day.

Philippines

1800 1322 0219

We apologize but the call center is currently closed. Please try again on the next business day.

Singapore

800 852 6114

We apologize but the call center is currently closed. Please try again on the next business day.

Thailand

1800 012 656

We apologize but the call center is currently closed. Please try again on the next business day.

Vietnam

121 020 150
+842844581335

We apologize but the call center is currently closed. Please try again on the next business day.

Europe Region Hotlines

Austria

+43 1 790 825 550

We are sorry, but the call center is currently closed. Please try again on the next weekday at 12:00 CET.

Belgium

+32 2 275 06 91

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 CET.

France

+33 1 7020 0070

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 CET.

Germany

+49 69 66 30 82 00

We are sorry, but the call center is currently closed. Please try again on the next weekday at 16:00 CET.

Italy

+39 02 4528 7050

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 CET.

Others

+49 6966404393

We are sorry, but the call center is currently closed. Please try again on the next weekday at 13:00 CET.

Russia

+7 4992722061

We are sorry, but the call center is currently closed. Please try again on the next weekday at 8:00 CET.

Spain

+34 91 787 0346

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 CET.

Switzerland

+41 44 212 2818

We are sorry, but the call center is currently closed. Please try again on the next weekday at 12:00 CET.

United Kingdom

+44 207 744 08 31

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 GMT.

Netherlands

+31 20 517 4705

We are sorry, but the call center is currently closed. Please try again on the next weekday at 9:00 CET.

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