Welcome to Wacom Base Warranty

Learn more about our limited warranty, or our product related Premium Exchange offers.

How long is the warranty for Wacom products?

Wacom warrants the product to the original consumer purchaser, except for the software and consumable items such as the pen nibs, to be free from defects in materials and workmanship under normal use and service for a period of two (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and registration with Wacom.

For product specific details, please click here.

Wacom Cintiq 16 & 22

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Wacom Intuos

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Wacom Intuos Pro

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Wacom MobileStudio Pro

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Wacom Cintiq Pro

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Wacom Premium Exchange – a warranty you can rely on

Whether you draw, design, or illustrate, work with photo or video, professionally or just for the love of it, we know your Wacom pen device is important to you. Now, with our Wacom Premium Exchange program, if your device is found to be defective in warranty, we will send you a replacement device right away*. No ifs, no buts, no waiting, no shipping charges. With Wacom Premium Exchange, we make replacing your device easy, so you can focus on what matters.

How it works

Contact Wacom support

We’ll try some remote troubleshooting

Didn't work?
For in-warranty devices, it's time for an exchange!

We will ship a replacement device to you right away*

You have to send back the defective device after you receive the new one. The shipping charges for the exchange are on us!

*Wacom Premium Exchange is available on selected devices, to customers in the EU, with the following exceptions: UK, France, Bulgaria, Malta, Cyprus, Northern Cyprus, Canary Islands, Ceuta, Melilla, French Overseas Territories, Collectivity of Saint Martin-Guadeloupe, Madeira, Azores, Ilse of Man, Channel Islands, Greenland, Dutch Overseas Territories, San Marino. To qualify for Wacom Premium Exchange, the device must be in warranty and the customer will be asked to provide proof of identity and proof of ownership of the device.

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