Welcome to Wacom Warranty

Learn more about our limited warranty.

Wacom Cintiq 16 & 22

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Wacom One

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Wacom Intuos

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Wacom Intuos Pro

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Wacom Mobile Studio Pro

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Wacom Cintiq Pro

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Wacom Premium Exchange – a warranty you can rely on

Whether you draw, design, or illustrate, work with photo or video, professionally or just for the love of it, we know your Wacom pen device is important to you. Now, with our Wacom Premium Exchange program, if your device is found to be defective in warranty, we will send you a replacement device right away*. No ifs, no buts, no waiting, no shipping charges. With Wacom Premium Exchange, we make replacing your device easy, so you can focus on what matters.

How it works

Contact Wacom support

We’ll try some remote troubleshooting

Didn't work?
For in-warranty devices, it's time for an exchange!

We will ship a replacement device to you right away*

You have to send back the defective device after you receive the new one. The shipping charges for the exchange are on us!

Wacom Refurbished

Wacom Refurbished devices are pre-owned Wacom products that have been subjected to Wacom’s standard refurbishment process prior to being offered for sale. Wacom’s standard refurbishment process includes the inspection, cleaning and repair of any technical issues (only some of the refurbished devices were returned due to technical issues) so as to ensure that the device meets Wacom’s rigorous quality standards. Only devices that satisfy a final quality assurance inspection are made available for sale as a Wacom Refurbished Device. However, Wacom Refurbished Devices may show slight signs of wear, and may or may not be in their original packaging.

Wacom’s limited manufacturer’s warranty and period of liability for Wacom Refurbished Devices is 1 year. The products are covered by the applicable return policy.

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