Financial Services
Big financial decisions
Powered by Wacom
Financial Services providers use Wacom solutions to help secure legally-binding agreements from customers for everything from account opening, to credit agreements.
Supporting significant commitments
Modern banks, insurance firms and other financial service providers need to put customers at ease when making important commitments such as mortgages, credit agreements, and loans.
But they also need to streamline their processes and eliminate paper-based workflows to accelerate revenue generation and minimize customer wait times, while ensuring signature authenticity.
How Wacom helps
Wacom solutions for financial services enable financial service providers to achieve these objectives in a number of ways. Firstly, document management becomes faster and more efficient through the instant digitization of forms, which also reduces paper waste and the costs of managing it.
Secondly, Wacom digital pen and ink technologies ensure a familiar handwritten signing and form-processing experience for financial services professionals and their customers. And the experience is improved thanks to the elimination of clumsy keyboard and mouse inputs that interrupt in-person interactions.
Financial Services Use Cases
Account Opening
Powered by Wacom
Today’s customers expect a quick, easy account opening or sign up experience. Wacom solutions help financial service providers deliver it.
-
Overview
-
Case Study
-
Enable efficient branch modernization
Financial services providers want to streamline their processes. But they also want to retain the human touch that customers value when making important financial decisions in person. Wacom solutions enable this by:
- Accurately replicating traditional pen and paper signatures, with the added benefit of a completely digital process.
- Saving time and paper costs by eliminating the need to print, scan, and retrieve paper.
- Freeing staff to engage more directly with customers during the transaction.
Citibank Korea
"We appreciate in particular the robustness and longevity of the devices."
Marc Bourdos, Project Manager, Rastatt-Gernsbach Savings Bank
Verification
Powered by Wacom
Signatures are still the most familiar way to make big financial commitments - but they need to be secure. Wacom solutions can help.
-
Overview
-
Preventing and identifying signature fraud
Financial services firms need to ensure customer agreements are legally binding, prevent imposters from attempting to commit fraud, and identify signature anomalies after the fact. So, how do you recognize someone trying to forge or disguise a signature in real time, or spot fake signatures amongst genuine ones?
Wacom Ink SDK for verification helps bank clerks confirm the identity of customers in real time. It also supports anti-fraud teams spot signature anomalies over time during their investigations.
Specifically, the SDK:
- Compares new or suspicious handwritten signatures with known genuine examples in real-time or as part of a forensic examination process.
- Provides an immediate acceptance or rejection notification.
- Is the most accurate, secure and cost-effective solution available.
- Does not store any signature data, eliminating compliance concerns.
“This solution has been extremely well received by users.”
Mrs Damjanovičeva, Executive Director, Retail banking and Micro-enterprises
Financial Products
Powered by Wacom
-
Overview
-
Making the most of sales opportunities
Promoting products and services at the point of sale makes up- and cross-selling easier. Wacom solutions for financial services enable this through:
- Displaying product and service information on the device screen when not in signing mode.
- Making form completion and signing quick and easy, reducing potential barriers to the sale.
Service Kiosks
Powered by Wacom
Insurance is a complex business, but customers want simplicity. Wacom solutions help make the process of securing coverage easier and more comfortable.
-
Overview
-
Simplify the service experience
Ease of use is critical at self-service kiosks to maximize customer satisfaction. Wacom solutions for financial services help by:
- Making it easy for banks to integrate Wacom devices into their service kiosks
- Enabling familiar yet digital signing opportunities for common kiosk transactions.
Insurance Contracting
Powered by Wacom
Speed is of the essence when it comes to processing insurance claims and managing settlements. Wacom solutions help accelerate the process.
-
Overview
-
Accelerate claims and settlement management
When signatures are required for payment of insurance claims or settlements, Wacom solutions for financial services enable providers to:
- Replace slow and time-consuming processing of paper documents.
- Enable efficient form completion at counters and desks in offices, as well as in the field.
- Provide a more immersive and intuitive experience when completing digital forms, by completing and approving them using a digital pen directly on the screen
- Allow policyholders to view the full document that they can annotate and sign using digital ink.
