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Retail / Service

Efficient transactions

Powered by Wacom

Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

Eliminating slow service

Nobody likes waiting in lines. Retailers and service providers of all kinds want to streamline their checkout and payment processes to increase efficiency and improve the customer experience.

Wacom for Business Retail esignature Form Filling
Wacom for Business Retail esignature STU 540
How Wacom helps

Wacom solutions for retailers and service providers support a streamlined service experience by replacing paper-based transaction systems with a more attractive and efficient digital alternative. Wacom signature pads accelerate the service experience, with fast, familiar electronic handwritten signatures. This helps increase customer satisfaction while simultaneously eliminating or reducing paper usage, and the associated costs of managing paper documents. The ability to display advertising and product information on a signature pad or pen display at the point of sale also makes it easier for staff to secure incremental sales within the same transaction, such as financing options.

Retailer & Service Provider Use Cases

POS Purchases

Powered by Wacom

Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

  • Overview
  • Case Study
Increase in-store customer throughput

Retailers can ensure customers spend less time in the check-out line, while reducing costs and reaping the back-office benefits of digital workflows.

  • Wacom solutions for retailers and service providers help by: Enabling paperless transaction workflows and a fast, efficient check out procedure.
  • Digitizing the familiar handwritten signature process for payment authorization.
  • Enabling easy, secure storage of electronic signatures that can be used to trigger automated emails and help streamline back-office operations.
  • Promoting upsell opportunities using color-screen signature pads that can be used to display promotions when not in signature mode.
Wacom for Business Retail esignature POS Purchases
Ludwig Görtz GmbH
Germany

Discover how this German shoe retailer uses Wacom signature pads to digitize its in-store transaction process.

Read the case study
See all case studies
Wacom for Business Retail Service esignature Goertz
  • Pen Displays
    Wacom for Business Pen Display DTH 1152 Black Top

    Review documents, write, or sign directly on screen.

    Learn more
    Signature Pads
    Wacom for Business Signature Pad STU 540 Top

    Industry-leading reliability for in-person signature capture.

    Learn more
    Pen Displays
    Wacom for Business Pen Display DTH 1152 Black Top

    Review documents, write, or sign directly on screen.

    Learn more
    Signature Pads
    Wacom for Business Signature Pad STU 540 Top

    Industry-leading reliability for in-person signature capture.

    Learn more
1
2

Credit Card Transactions

Powered by Wacom

Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

  • Overview
  • Case Study
Increase in-store customer throughput

Retailers can ensure customers spend less time completing credit card transactions, while reducing costs and reaping the back-office benefits of digital workflows. Wacom solutions for retailers and service providers help by:

  • Enabling paperless transaction workflows and a fast, efficient check out procedure.
  • Digitizing the familiar handwritten signature process for payment authorization.
  • Enabling easy, secure storage of electronic signatures that can be used to trigger automated emails and help streamline back-office operations.
  • Promoting upsell opportunities using color-screen signature pads that can be used to display promotions when not in signature mode.
    Wacom for Business Retail esignature POS Purchases
    Wacom for Business Retail Service esignature STU 540 v2
    • Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
      Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
    1
    2



    Consumer credit agreements

    Powered by Wacom

    Selling consumer credit or insurance at the point of sale is a key revenue driver. Wacom solutions help make the process fast and intuitive for customers and salespeople.

    • Overview
    • Case Study
    Minimize credit agreement workloads

    Finance agreements signed at point of sale (POS) locations in retail stores often cause additional workload for retail staff and delays for customers. Wacom solutions for retailers and service providers help by:

    • Eliminating the cost and effort associated with paper-based agreements
    • Streamlining the complex transaction process (that can involve multiple credit checks and approvals) by enabling the immediate capture and processing of handwritten electronic signatures
    • Accelerating transactions which saves customers time, as well as freeing up sales people to serve more customers.
    Wacom for Business Retail esignature Consumer Credit Agreement
    GRT Group
    India

    Discover how this Indian jeweler has used Wacom signature pads to dramatically streamline customer transactions.

    Read the case study
    See all case studies
    Wacom for Business Retail Service esignature GRT
    • Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
      Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
    1
    2

    Consumer credit agreements

    Powered by Wacom

    Selling consumer credit or insurance at the point of sale is a key revenue driver. Wacom solutions help make the process fast and intuitive for customers and salespeople.

    • Overview
    • Case Study
    Minimize credit agreement workloads

    Finance agreements signed at point of sale (POS) locations in retail stores often cause additional workload for retail staff and delays for customers. Wacom solutions for retailers and service providers help by:

    • Eliminating the cost and effort associated with paper-based agreements
    • Streamlining the complex transaction process (that can involve multiple credit checks and approvals) by enabling the immediate capture and processing of handwritten electronic signatures
    • Accelerating transactions which saves customers time, as well as freeing up sales people to serve more customers.
    Wacom for Business Retail esignature Consumer Credit Agreement
    GRT Group
    India

    Discover how this Indian jeweler has used Wacom signature pads to dramatically streamline customer transactions.

    Read the case study
    See all case studies
    Wacom for Business Retail Service esignature GRT
    • Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
      Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
    1
    2

    Maintenance Requests

    Powered by Wacom

    When a customer has a product problem, they want fast access to help and resolution. Wacom solutions accelerate the maintenance request and authorization process.

    • Overview
    Capture accurate customer authorizations

    Achieving high rates of customer satisfaction in maintenance scenarios requires efficient, accurate request processes. Wacom solutions for retailers and service providers help by:

    • Enabling accurate digital recording of requests, even when the operator is not seated at a desk, for example in an automotive workshop.
    • Reliably capturing handwritten electronic signatures to create a truly paperless workflow that is more efficient for field service agents, technicians and customers.
    • Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals throughout the maintenance process.
      Wacom for Business Retail esignature Maintance Request
      • Pen Displays
        Wacom for Business Pen Display DTH 1152 Black Top

        Review documents, write, or sign directly on screen.

        Learn more
        Signature Pads
        Wacom for Business Signature Pad STU 540 Top

        Industry-leading reliability for in-person signature capture.

        Learn more
        Pen Displays
        Wacom for Business Pen Display DTH 1152 Black Top

        Review documents, write, or sign directly on screen.

        Learn more
        Signature Pads
        Wacom for Business Signature Pad STU 540 Top

        Industry-leading reliability for in-person signature capture.

        Learn more
      1
      2

      Mobile Service Contracts

      Powered by Wacom

      Mobile service contracts are long commitments that play a significant role in customers’ lives. Wacom solutions ensure those commitments are captured reliably.

      • Overview
      Capture customer signatures reliably

      Significant long-term commitments such as mobile service contracts require a trusted, committed foundation. Wacom solutions for retailers and service providers help by:

      • Enabling reliable in-person signing of contract documents
      • Reliably capturing handwritten electronic signatures to create a smooth, paperless workflow
      • Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals in retail locations.
      Wacom for Business Retail esignature PHU 111 Mobile Service Contracts
      • Pen Displays
        Wacom for Business Pen Display DTH 1152 Black Top

        Review documents, write, or sign directly on screen.

        Learn more
        Signature Pads
        Wacom for Business Signature Pad STU 540 Top

        Industry-leading reliability for in-person signature capture.

        Learn more
        Pen Displays
        Wacom for Business Pen Display DTH 1152 Black Top

        Review documents, write, or sign directly on screen.

        Learn more
        Signature Pads
        Wacom for Business Signature Pad STU 540 Top

        Industry-leading reliability for in-person signature capture.

        Learn more
      1
      2

      Loyalty Program Registration

      Powered by Wacom

      Customer loyalty is about long-term commitment. Wacom solutions help you capture it, with familiar feeling electronic signatures.

      • Overview
      Capture loyalty program commitments

      For many retailers, increasing membership of customer loyalty programs at the point of sale is a key business development tactic. Wacom solutions support this important activity by:

      • Simplifying and accelerating form-completion and sign-up for the customer
      • Enabling ads for the program to be run on the signature pad when not in use
      • Eliminating inefficiencies and waste by replacing paper-based form usage
      • Offering reliability proven through years of daily use at retailers all over the world
        Wacom for Business Retail Loyality Program Registration STU 540
        • Pen Displays
          Wacom for Business Pen Display DTH 1152 Black Top

          Review documents, write, or sign directly on screen.

          Learn more
          Signature Pads
          Wacom for Business Signature Pad STU 540 Top

          Industry-leading reliability for in-person signature capture.

          Learn more
          Pen Displays
          Wacom for Business Pen Display DTH 1152 Black Top

          Review documents, write, or sign directly on screen.

          Learn more
          Signature Pads
          Wacom for Business Signature Pad STU 540 Top

          Industry-leading reliability for in-person signature capture.

          Learn more
        1
        2

        Maintenance Service

        Powered by Wacom

        When a customer has a product problem, they want fast access to help and resolution. Wacom technologies accelerate the maintenance request and authorization process.

        • Overview
        • Case Study
        Capture accurate customer authorizations

        Achieving high rates of customer satisfaction in maintenance scenarios requires efficient, accurate request processes. Wacom solutions for retailers and service providers help by:

        • Enabling the ability to instantly digitize maintenance results recorded accurately on paper onsite
        • Reliably capturing handwritten electronic signatures to create a truly paperless workflow that is more efficient for field service agents, technicians and customers.
        • Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals throughout the maintenance process.
        Wacom for Business Retail esignature Maintance Request
        Wacom for Business Retail Service esignature STU 530 v3
        • Pen Displays
          Wacom for Business Pen Display DTH 1152 Black Top

          Review documents, write, or sign directly on screen.

          Learn more
          Signature Pads
          Wacom for Business Signature Pad STU 540 Top

          Industry-leading reliability for in-person signature capture.

          Learn more
          Pen Displays
          Wacom for Business Pen Display DTH 1152 Black Top

          Review documents, write, or sign directly on screen.

          Learn more
          Signature Pads
          Wacom for Business Signature Pad STU 540 Top

          Industry-leading reliability for in-person signature capture.

          Learn more
        1
        2

        “For employees, it has simplified the payment process considerably.”

        Spokesperson, Ludwig Görtz GmbH


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