Discover how this German shoe retailer uses Wacom signature pads to digitize its in-store transaction process.
Retail / Service
Efficient transactions
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Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.
Eliminating slow service
Nobody likes waiting in lines. Retailers and service providers of all kinds want to streamline their checkout and payment processes to increase efficiency and improve the customer experience.
How Wacom helps
Wacom solutions for retailers and service providers support a streamlined service experience by replacing paper-based transaction systems with a more attractive and efficient digital alternative. Wacom signature pads accelerate the service experience, with fast, familiar electronic handwritten signatures. This helps increase customer satisfaction while simultaneously eliminating or reducing paper usage, and the associated costs of managing paper documents. The ability to display advertising and product information on a signature pad or pen display at the point of sale also makes it easier for staff to secure incremental sales within the same transaction, such as financing options.
Retailer & Service Provider Use Cases
POS Purchases
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Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.
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Overview
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Case Study
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Products
Increase in-store customer throughput
Retailers can ensure customers spend less time in the check-out line, while reducing costs and reaping the back-office benefits of digital workflows.
- Wacom solutions for retailers and service providers help by: Enabling paperless transaction workflows and a fast, efficient check out procedure.
- Digitizing the familiar handwritten signature process for payment authorization.
- Enabling easy, secure storage of electronic signatures that can be used to trigger automated emails and help streamline back-office operations.
- Promoting upsell opportunities using color-screen signature pads that can be used to display promotions when not in signature mode.
These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.
“For employees, it has simplified the payment process considerably.”
Spokesperson, Ludwig Görtz GmbH
Maintenance Requests
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When a customer has a product problem, they want fast access to help and resolution. Wacom solutions accelerate the maintenance request and authorization process.
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Overview
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Products
Capture accurate customer authorizations
Achieving high rates of customer satisfaction in maintenance scenarios requires efficient, accurate request processes. Wacom solutions for retailers and service providers help by:
- Enabling accurate digital recording of requests, even when the operator is not seated at a desk, for example in an automotive workshop.
- Reliably capturing handwritten electronic signatures to create a truly paperless workflow that is more efficient for field service agents, technicians and customers.
- Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals throughout the maintenance process.
These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.