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Retail / Service

Efficient transactions

Powered by Wacom

Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

Eliminating slow service

Nobody likes waiting in lines. Retailers and service providers of all kinds want to streamline their checkout and payment processes to increase efficiency and improve the customer experience.

Wacom for Business Retail esignature Form Filling
Wacom for Business Retail esignature STU 540
How Wacom helps

Wacom solutions for retailers and service providers support a streamlined service experience by replacing paper-based transaction systems with a more attractive and efficient digital alternative. Wacom signature pads accelerate the service experience, with fast, familiar electronic handwritten signatures. This helps increase customer satisfaction while simultaneously eliminating or reducing paper usage, and the associated costs of managing paper documents. The ability to display advertising and product information on a signature pad or pen display at the point of sale also makes it easier for staff to secure incremental sales within the same transaction, such as financing options.

Retailer & Service Provider Use Cases

POS Purchases

Powered by Wacom

Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

  • Overview
  • Case Study
  • Products
Increase in-store customer throughput

Retailers can ensure customers spend less time in the check-out line, while reducing costs and reaping the back-office benefits of digital workflows.

  • Wacom solutions for retailers and service providers help by: Enabling paperless transaction workflows and a fast, efficient check out procedure.
  • Digitizing the familiar handwritten signature process for payment authorization.
  • Enabling easy, secure storage of electronic signatures that can be used to trigger automated emails and help streamline back-office operations.
  • Promoting upsell opportunities using color-screen signature pads that can be used to display promotions when not in signature mode.
Wacom for Business Retail esignature POS Purchases
Ludwig Görtz GmbH
Germany

Discover how this German shoe retailer uses Wacom signature pads to digitize its in-store transaction process.

Read the case study
See all case studies
Wacom for Business Retail Service esignature Goertz

These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.

  • Pen Displays
    Wacom for Business Pen Display DTH 1152 Black Top

    Review documents, write, or sign directly on screen.

    Learn more
    Signature Pads
    Wacom for Business Signature Pad STU 540 Top

    Industry-leading reliability for in-person signature capture.

    Learn more
    Smartpads
    Wacom for Business clipboard phu 111 top v1

    Digitize pen and paper inputs instantly.

    Learn more
  • Mobile Signature
    Wacom for Business Mobile Signature

    Capture electronic handwritten signatures using mobile devices.

    Learn more
    Signature & Form Capture
    Wacom Ink SDK logo

    sign pro PDF applications and SDKs for capturing signatures and form completion.

    Learn more
    Signature Verification
    Wacom Ink SDK logo

    SDKs and applications for authenticating signatures.

    Learn more
1
2

“For employees, it has simplified the payment process considerably.”

Spokesperson, Ludwig Görtz GmbH

Maintenance Requests

Powered by Wacom

When a customer has a product problem, they want fast access to help and resolution. Wacom solutions accelerate the maintenance request and authorization process.

  • Overview
  • Products
Capture accurate customer authorizations

Achieving high rates of customer satisfaction in maintenance scenarios requires efficient, accurate request processes. Wacom solutions for retailers and service providers help by:

  • Enabling accurate digital recording of requests, even when the operator is not seated at a desk, for example in an automotive workshop.
  • Reliably capturing handwritten electronic signatures to create a truly paperless workflow that is more efficient for field service agents, technicians and customers.
  • Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals throughout the maintenance process.
    Wacom for Business Retail esignature Maintance Request

    These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.

    • Pen Displays
      Wacom for Business Pen Display DTH 1152 Black Top

      Review documents, write, or sign directly on screen.

      Learn more
      Signature Pads
      Wacom for Business Signature Pad STU 540 Top

      Industry-leading reliability for in-person signature capture.

      Learn more
      Smartpads
      Wacom for Business clipboard phu 111 top v1

      Digitize pen and paper inputs instantly.

      Learn more
    • Mobile Signature
      Wacom for Business Mobile Signature

      Capture electronic handwritten signatures using mobile devices.

      Learn more
      Signature & Form Capture
      Wacom Ink SDK logo

      sign pro PDF applications and SDKs for capturing signatures and form completion.

      Learn more
      Signature Verification
      Wacom Ink SDK logo

      SDKs and applications for authenticating signatures.

      Learn more
    1
    2

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