Retail / Service

Efficient transactions

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Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

Eliminating slow service

Nobody likes waiting in lines. Retailers and service providers of all kinds want to streamline their checkout and payment processes to increase efficiency and improve the customer experience.

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How Wacom helps

Wacom solutions for retailers and service providers support a streamlined service experience by replacing paper-based transaction systems with a more attractive and efficient digital alternative. Wacom signature pads accelerate the service experience, with fast, familiar electronic handwritten signatures. This helps increase customer satisfaction while simultaneously eliminating or reducing paper usage, and the associated costs of managing paper documents. The ability to display advertising and product information on a signature pad or pen display at the point of sale also makes it easier for staff to secure incremental sales within the same transaction, such as financing options.

Retailer & Service Provider Use Cases

POS Purchases

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Retailers and service providers want fast throughput, and customers want a quick and easy shopping experience. Wacom solutions help deliver both.

  • Overview
  • Case Study
  • Products
Increase in-store customer throughput

Retailers can ensure customers spend less time in the check-out line, while reducing costs and reaping the back-office benefits of digital workflows.

  • Wacom solutions for retailers and service providers help by: Enabling paperless transaction workflows and a fast, efficient check out procedure.
  • Digitizing the familiar handwritten signature process for payment authorization.
  • Enabling easy, secure storage of electronic signatures that can be used to trigger automated emails and help streamline back-office operations.
  • Promoting upsell opportunities using color-screen signature pads that can be used to display promotions when not in signature mode.
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Ludwig Görtz GmbH
Germany

Discover how this German shoe retailer uses Wacom signature pads to digitize its in-store transaction process.

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These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.

“For employees, it has simplified the payment process considerably.”

Spokesperson, Ludwig Görtz GmbH

Consumer credit agreements

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Selling consumer credit or insurance at the point of sale is a key revenue driver. Wacom solutions help make the process fast and intuitive for customers and salespeople.

  • Overview
  • Case Study
  • Products
Minimize credit agreement workloads

Finance agreements signed at point of sale (POS) locations in retail stores often cause additional workload for retail staff and delays for customers. Wacom solutions for retailers and service providers help by:

  • Eliminating the cost and effort associated with paper-based agreements
  • Streamlining the complex transaction process (that can involve multiple credit checks and approvals) by enabling the immediate capture and processing of handwritten electronic signatures
  • Accelerating transactions which saves customers time, as well as freeing up sales people to serve more customers.
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GRT Group
India

Discover how this Indian jeweler has used Wacom signature pads to dramatically streamline customer transactions.

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These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.


Maintenance Requests

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When a customer has a product problem, they want fast access to help and resolution. Wacom solutions accelerate the maintenance request and authorization process.

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  • Products
Capture accurate customer authorizations

Achieving high rates of customer satisfaction in maintenance scenarios requires efficient, accurate request processes. Wacom solutions for retailers and service providers help by:

  • Enabling accurate digital recording of requests, even when the operator is not seated at a desk, for example in an automotive workshop.
  • Reliably capturing handwritten electronic signatures to create a truly paperless workflow that is more efficient for field service agents, technicians and customers.
  • Supporting a wide range of pen-enabled digital devices for capturing signatures, notes and approvals throughout the maintenance process.
    Wacom for Business Retail esignature Maintance Request

    These are the Wacom product categories typically relevant for this use case. Click on a link to learn more.


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